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1. On-Site Gold Plan Specifics -

  • Four on-site repair calls per contract year
  • Replacement Equipment Exchange -Next business day to store
  • ERC's Phone Support plan needs to be purchased
  • Panasonic POS systems covered - 5000, 5500, 7000 (at this time), 7500, 7700, 7750, 7800, 7900, 9000 (160 & 170), 930 and PC based systems and peripherals using Maitre'D software.
  • Peripherals include KVS monochrome controllers, KVS color controllers, monochrome monitors, color monitors, monochrome bump bars, color bump bars, system impact printers, system thermal printers, direct connect printers, hubs and junction boxes.

5. Service Plus Plan Specifics -

  • Guarantees the return of your repaired equipment within 5 business days
  • Guarantees a Flat-rate for on-site service calls
  • ERC's Phone Support plan needs to be purchased
  • Panasonic POS systems covered - 5000, 5500, 7000 (at this time), 7500, 7700, 7750, 7800, 7900, 9000 (160 & 170)), 930 and PC based systems and peripherals using Maitre'D software.
  • Peripherals include KVS monochrome controllers, KVS color controllers, monochrome monitors, color monitors, monochrome bump bars, color bump bars, system impact printers, system thermal printers, direct connect printers, hubs and junction boxes.

2. .On-site Silver Plan Specifics-

  • Three on-site repair calls per contract year
  • Replacement Equipment Exchange -Next business day to store
  • ERC's Phone Support plan needs to be purchased
  • Panasonic POS systems covered - 5000, 5500, 7000 (at this time), 7500, 7700, 7750, 7800, 7900, 9000 (160 & 170)), 930 and PC based systems and peripherals using Maitre'D software.
  • Peripherals include KVS monochrome controllers, KVS color controllers, monochrome monitors, color monitors, monochrome bump bars, color bump bars, system impact printers, system thermal printers, direct connect printers, hubs and junction boxes.

6. Wireless Exchange Plan Specifics -

  • Replacement Equipment Exchange -Next business day to store
  • Guarantees a Flat-rate for on-site service calls
  • ERC's Phone Support plan needs to be purchased
  • Panasonic Wireless systems covered - C550, 1010, 1011 ,C1050, C2010, 1020, CT2020, CH2050, C1027, WX-BC-4, C2020CH and Vehicle Detectors.

3. On-site Bronze Plan Specifics-

  • Two on-site repair calls per contract year
  • Replacement Equipment Exchange -Next business day to store
  • ERC's Phone Support plan needs to be purchased
  • Panasonic POS systems covered - 5000, 5500, 7000 (at this time), 7500, 7700, 7750, 7800, 7900, 9000 (160 & 170)), 930 and PC based systems and peripherals using Maitre'D software.
  • Peripherals include KVS monochrome controllers, KVS color controllers, monochrome monitors, color monitors, monochrome bump bars, color bump bars, system impact printers, system thermal printers, direct connect printers, hubs and junction boxes.

 

4. .Security Plus Plan Specifics -

  • A Flat-rate for on-site repair calls
  • Replacement Equipment Exchange -Next business day to store
  • ERC's Phone Support plan needs to be purchased
  • Panasonic POS systems covered - 5000, 5500, 7000 (at this time), 7500, 7700, 7750, 7800, 7900, 9000 (160 & 170) and the 930.
  • Peripherals include KVS monochrome controllers, KVS color controllers, monochrome monitors, color monitors, monochrome bump bars, color bump bars, system impact printers, system thermal printers, direct connect printers, hubs and junction boxes.