1.Front House POS Support Plan Specifics -

• Unlimited telephone diagnostic and issue resolution support- 7 days/week
• Panasonic Register Series: 5000,5500; 7000; 7500; 7700
• Panasonic Peripherals: KVS (monochrome/color); Monitors (monochrome/color); Bump Bars (monochrome/color); System Printers (impact/thermal); Direct connect Printers; Hubs, Junction Boxes and Cash Drawers
• Toll Free contact 24 hours a day
• Plan does not cover System Manager Pro (SMP) Support

3. P.C. Based System System House Help Desk Support -

• Unlimited telephone diagnostic and issue resolution support- 7 days/week
• Panasonic Register Series: 9000 (160 & 170); PC based systems and peripherals utilizing Maitre’D software
• Panasonic Peripherals: KVS color controllers, Color Monitors, Color Bump Bars, POS Printers, Hubs and Cash Drawers.
• Toll Free contact 24 hours a day
• Plan does not cover assisted POS Programming

2. System Manager Pro (SMP) Help Desk Support

• Unlimited telephone diagnostic and issue resolution support for Panasonic POS Systems and Peripherals using SMP- 7 days/week
• Panasonic Register Series: 5500; 7500; 7750; 7800; 7900; 9000 (160 & 170); 930
• Panasonic Peripherals: KVS color controllers, Color Monitors, Color Bump Bars, POS Printers, Hubs and Cash Drawers.
• Toll Free contact 24 hours a day
• SMP must be loaded on Back Office PC
• Plan does not cover assisted POS Programming

4. Wireless Support Plan Specifics -

• Unlimited telephone diagnostic and issue resolution support- 7 days/week
• Panasonic Register Series: 7750; 7800; 7900; PC based systems and peripherals utilizing Maitre’D software
• Panasonic Peripherals: KVS color controllers, Color Monitors, Color Bump Bars, POS Printers, Hubs and Cash Drawers.
• Toll Free contact 24 hours a day
• Plan does not cover assisted POS Programming